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Case studies Better Business: Paul, Charlotte, Stewart, Bill, Better Career: Mel, John, Rob

Better Business

Leadership

Paul

Background and issues

Paul was a young director of an international Market Research company

His technical ability as a researcher had meant a quick rise in the company

He had little experience of, or training in, leadership and management

 

Aha! moments

Through coaching Paul realised that he didn’t really listen to people and that he was abrupt and often unclear in his verbal communication with his team

He acknowledged that he found delegation difficult and became stressed due to over-work

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Outcome

Paul significantly improved his listening and communication skills

And transformed his managerial/coaching style

Resulting in better delegation and less personal stress

Overall, he believed that he has become a better leader, has a happier team and that productivity is significantly higher on completion of the coaching

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Promotion and conflict

Charlotte

Background and issues

Charlotte was a senior analyst for an investment bank

She was having problems getting the promotion she felt she deserved - she suspected that sexism was playing a role

 

Aha! moments

She discovered that much of the conflict with her boss was down to her and that the conflict has grown to such an extent that it was affecting her personal confidence and performance at work

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Outcome

She resolved the issues with her boss and found an effective way to manage the relationship

She worked up an action plan, with her boss, to gain promotion

Her confidence has returned with a direct improvement in her performance at work and life in general

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Managing change and work/life balance

Stewart

Background and issues

Stewart was Director of Marketing for an international food manufacturer

His job entailed long hours and continuous business trips abroad and this was affecting his relationship with his young family

 

Aha! moments

Although he enjoyed a good salary he discovered that this was not enough to counter the hours he worked and more importantly the unhappiness it caused

He realised that he had the power to change the situation

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Outcome

He put a strategic plan together to help restructure the marketing department and re-allocate duties

Has improved delegation and relinquished some of his duties

Although there have been teething problems, Stewart has a much more acceptable work/life balance and is “happier and nicer to be around”

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Sales results

Bill

Background and issues

Bill was senior salesman for a large IT systems company

He had a personal sales target of £2.3 million by the end of May and another £1 million in the pipeline for the end of June

At the beginning of our sessions in February, Bill had achieved only 19% of his number

He was so concerned that he wouldn’t achieve his number that he set another goal to exploring other career options

 

Aha! moments

He realised that preparation was key to achieve his objectives in meetings

He became more proactive in creating prospective clients and replaces leads that turns cold

He picked himself up following a huge disappointment of a large deal being cancelled in the 12th hour, through no fault of his own

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Outcome

Bill achieved an incredible £2.2 million by the end of May and had over £1 million in the pipeline for June

All thoughts in a career change evaporated

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Better Career

Work to suit life

Mel

Background and issues

Mel was a senior consultant in a Management Consultancy had an excellent salary and exposure to many blue chip clients

The job involved frequent trips away from home for long periods and she was becoming increasingly unhappy

She wanted to explore her career options

 

Aha! moments

She identified her transferable skills

Found that she had an interest in marketing

And wanted a role that was fun and had reasonable hours

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Outcome

Mel has secured a senior marketing job with a manufacturer of children’s toys

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Getting the right career

John

Background and issues

John fell into a career as an accountant

He found the job unfulfilling and the thought of another 20+ years filled him with dread

 

Aha! moments

He identified new, and confirmed existing, skill sets

Discovered a need for more interpersonal interaction

And wanted to explore an interest in the city

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Outcome

He is currently taking FSA qualifications

He has begun interviewing for stockbroking positions

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A portfolio career

Rob

Background and issues

Rob had been made redundant from his IT sales management role

After getting over the initial shock, he was able to see that this was the perfect opportunity to explore his career options

 

Aha! moments

The redundancy had effected his confidence more than he realised

After a full analysis of his interests, skills and values, Rob realised that a portfolio career (career involving more than one job) suited him the best - property development and trading hid own stock and shares

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Outcome

Rob is taking a part-time plumbing diploma

Is busy fixing up his first property

And has had some minor stock market successes

Think like Me